Webcast Technical Requirements & Support

To test your system, please run a system check: Click on the "Test Your System" button below to begin.

Operating System:

• Windows 2000 to present
• Macintosh OS X

Browser:

• Internet Explorer (IE) 5.1+
• Firefox 1.0+
• Safari 1.0+

Browser Plug-ins:

• JavaScript and ActiveX plug-ins: To ensure the proper functionality of LearnLive Technologies' courses and Webcasts, make sure to enable JavaScript and ActiveX in your browsers.
• Flash Player plug-in: Our Webcasts take advantage of Adobe Flash Player for streaming video. Flash Player can be installed free of charge.
• Acrobat Reader: Handouts are provided in Adobe Acrobat format. Acrobat Reader is a free download.

Pop-up Blockers and Anti-Spam Programs:

• You must allow pop-up windows in order to access Webcasts. If you know how to disable your pop-up blocker(s), please do so and try again. Holding down "Ctrl" while clicking the button oftentimes works, but if you still cannot get into your course, please look over a brief tutorial on how to disable a number of common pop-up blockers.

Connection:

• Streaming audio requires 33.6 Kbps, and streaming video requires between 90 Kbps and 300 Kbps, depending on video quality.
• Archived files require a connection of 90 Kbps or better.
• A high-speed Internet connection, such as an intranet connection, DSL, or cable modem is recommended.

Hardware Requirements:

• Monitor resolution of 1024 × 768.
• Speakers or headphones and a sound card with the ability to stream audio.
• Processor speed of 1.0 GHz or better with 256 MB RAM.
• Security and privacy settings must be set to allow LearnLive to run.*

*System requirements are checked when you run our system check.

For technical support before or during a Webcast, contact LearnLive Customer Support directly at support@learnlive.com or call (800) 908-8984, Monday-Friday 8:00 a.m.-8:00 p.m. ET.

For Western CPE administrative and sales support, contact Western CPE at (800) 822-4194.